Auto Reset manually disabling

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Contents 1 Overview 2 Prerequisites 3 Symptoms 4 Solution

Overview

Accounts cannot be logged into in PINsafe due to

Prerequisites

PINsafe 3.5.2989

Symptoms

Auto Reset for user password configred as on by default, leading to accounts becoming locked.

Solution

Locate the file

/usr/local/tomcat/webapps/pinsafe/WEB-INF/classes/autoreset.properties

If this file exists, edit it, and change the first line to auto-reset.enabled=false. You then need to restart Tomcat to apply this change.