Email Messages not sent
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Contents |
Overview
PINsafe is not sending email messages.
Prerequisites
PINsafe 3.x
Symptoms
Email messages are not being received by the email gateway.
Solution
Connectivity Check
Ensure connectivity from the PINsafe instance to the mail gateway
telnet <hostname of your mailserver> 25
The email gateway should respond with a message
If the hostname does not work, try with the fully qualified domain name and IP address.
telnet <ip of your mailserver> 25
Possible causes for no connectivity may be:
- Firewall rule
- Incorrect Network or routing settings
Authentication Settings
Verify that the authentication settings used on the PINsafe instance are still valid, and that the password has not been changed or the account has become locked.
Transport Queue has become locked
There are three solutions to resolve this issue:
1) Disable user syncs from occurring automatically and advise all administrator and helpdesk users to not perform a user sync. Then remove and add the offending SMTP transport (be sure to note down all the details before removing). This will unlock the transport queue;
2) Restart Tomcat if the above is not desirable;
3) If a restart of Tomcat does not work and #1 is not appropriate or not working, a reboot of the entire appliance usually fixes the problem.
