Mobile Provision User Guide
From Swivel Knowledgebase Wiki
Contents |
How to Provision a Mobile Phone
A user guide to provision a Mobile Phone Client. For the Mobile Phone Provision administration guide see: Mobile Provision Code and Mobile Re-Provision How to Guide
Overview
Users can request a new PIN to be sent to them if it has been forgotten or lost.
Mobile Provision Overview
The Mobile Provision Code is only sent to the users defined transport, such as a mobile phone or email address.
Using ResetPIN
If you have already been sent a Mobile Provision Code, then use it on the Mobile Client. If not to request a new Mobile Provision Code follow the below steps.
Step 1: Navigate to the Mobile Provision page
This may be provided as a URL. Enter your username.
Browse to the Provision link
Step 2: Enter Username
Enter username
Step3: Provision
Click on Provision
Step 4: Enter Mobile Provision Code
When the new code has been received, on the Mobile Phone select the Re-provision Option and enter the received Mobile Provision Code.
Enter the Mobile Provision Code and observe the screen input for a Provisioning. Please wait... message. When complete a Device Provisioned message briefly appears on the screen.
Troubleshooting
Failure Please check your settings or try again later. Message: Provision Failure
This can be caused by an incorrect Mobile Provision Code, or the time allowed for provisioning a device has been exceeded.
Note: The security strings on the mobile phone will be invalid until a succesful provision is carried out and a new set of security strings are downloaded.
