PINsafe Administration Console Absent

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Contents 1 Overview 2 Prerequisites 3 Symptoms 4 Solution

Overview

The PINsafe Administration console cannot be accessed.

Prerequisites

PINsafe 3.x

Symptoms

The PINsafe administration console does not appear

Solution

1. Has a Administration console filter been applied? Check in <path to Tomcat>/webapps/pinsafe/WEB-INF/conf/ranges.xml, see Filter IP How to Guide

2. Check Tomcat is running on the PINsafe server

3. Check that the required port is available, netstat -an (port may be listed as webcache)

4. Check local host firewall is not blocking access

5. Check Network device such as firewall is not blocking acess

6. Is the PINsafe server routable

7. Is a local proxy blocking access

8. Is the browser blocking self signed certificates

9. Is the URL correct, usually https://IP:8080/pinsafe or http://IP:8080/pinsafe

10. Was an upgrade attempted

11. Is it an Active/Passive cluster and the IP address of the Passive server is being accessed

12. Does the PINsafe server respond to a telnet on port 8080

If the Administration console is present but you cannot login then see Cannot login to PINsafe admin console

Example output from netstat and telnet commands