Reset PIN

From Swivel Knowledgebase Wiki

Contents 1 Overview 2 Prerequisites 3 Symptoms 4 Solution

Overview

The Reset PIN option is greyed out and not accessible.

Prerequisites

PINsafe 3.x

Symptoms

Helpdesk user cannot reset a users PIN number

Solution

Helpdesk users have security restrictions on the users whom they can change a PIN for, the alternative, resend PIN should be used instead. The following restrictions are in place:

• Helpdesk users cannot reset the PIN of a user with Admin rights

• Helpdesk users cannot reset the PIN of a Helpdesk user

In addition the following policies may apply:

• Helpdesk users may not be allowed to reset PIN numbers

• Helpdesk may only view members from the repository they reside in, unless the global helpdesk users option is enabled

• Helpdesk users may not be able to administer users from the local XML repository

To Enable/Disable Reset PIN for helpdesk users, on the PINsafe Administration console select Policy then General, and set the option; Helpdesk can reset PINs to No or Yes