Security Strings Resent
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Contents |
Overview
The user is regularly resent their security strings
Prerequisites
PINsafe 3.x
Symptoms
Each time PINsafe synchronises, the security strings are sent out to the user.
Solution
PINsafe will re-send security strings if the transport definition has changed. Up to version 3.6, this means that either the transport name or the phone number has changed. In 3.7, it only resends if the number has changed. In 3.8, PINsafe can optionally disable this behaviour, so new strings are never sent to existing users on sync.
If multiple PINsafe servers are synchronisng data into a database, then a misconfiguration of the transport can lead to a users transport changing each synchronisation, thus a new security string is sent out each time.
PIN numbers can also be resent regularly if the alert transport is set to one type on one PINsafe instance and another transport type on another PINsafe instance.
