Solutions

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This page will include links to solutions, to common issues.

Solution Template

A Solution Template is available on which to base new solutions. This provides a consistent framework for contributors to work to.

AGENT ERROR BAD OTC

Administration login Commonly encountered login problems

Auto Reset manually disabling

Backup Appliance

Backup PINsafe on a Active/Active appliance

Backup PINsafe on a Active/Passive appliance

Backup PINsafe on a Software Only Install

Copies of PINsafe in Webapps folder

Copy a backup file from a PINsafe Appliance

Demo Support

Dual Channel Confirmed Message

Duplicate names in AD

Image from PINsafe server absent

Installing a license key

Log Timestamp Format

Message Queue Removal

Mobile Phone Client RADIUS Authentication

MySQL Removing and Creating a database

MySQL permissions

MySQL Database Export and Import

NTP servers

Permissions and Ownership

Proxy Server Settings for Tomcat

RADIUS error AGENT_ERROR_BAD_OTC or Failed Validation

RADIUS error Badly formed Attribute Block

RADIUS error Does not have a NAS entry

RADIUS Duplicate packet from NAS

RADIUS Filter ID

RADIUS server failed to start

RADIUS Testing

Removing Excess Repositories

Recovering admin console access

Recovering admin console access by promoting a user to admin

Resolving Security String Issues

Security Strings Resent

SMTP solutions

SMS Timeout

Startup PINsafe log messages

Shutdown PINsafe log messages

Split DNS for External and Internal Access

Tomcat 6 SSL

Tomcat stops after logout out of CMI

Trusted Domains in Active Directory

Windows GINA locked out regaining access

Personal tools