Turing Image absent
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Contents |
Overview
Turing image is not displayed
Prerequisites
PINsafe
Symptoms
The Turing image is not visible to the user
Solution
Check the System logs - Has a Single Channel Session been started for the user. If this is not seen then
1. Check Tomcat is running on the PINsafe server or appliance
2. Check that the required port is available, netstat -an (port may be listed as webcache)
3. Check local host firewall is not blocking access
4. Check Network device such as firewall is not blocking acess
5. Is the PINsafe server or appliance routable
6. Is a public NAT required
7. Is a hostname or IP address used, is the DNS entry correct
8. Is a local proxy blocking access
9. Clear the local browser cache
10. Does the Turing require a randomised number to geneate a unique URL
11. Is the browser blocking self signed certificates, has the certificate expired, is the certificate not recognised the the CA, is the certificate issued to the correct hostname?
12. Is the browser blocking http access from an https redirected login page (for IE see [1])
13. Is the URL correct
14. Is it possible to generate a single channel image from inside or outside the network by directly requesting it:
15. Are animated images being used with older versions of java, try without the animated images.
16. Are file permissions and ownerships incorrect Permissions and Ownership.
17. If using Internet Explorer 9, test with compatibility mode enabled
For an appliance
https://<IP ADDRESS>:8443/proxy/SCImage?username=test
For a software install
http://<IP ADDRESS>:8080/pinsafe/SCImage?username=test
If a red cross is visible where the image should be, then clicking on the red cross and then properties can give further information. Pass this information to Swivel Secure support for troubleshooting.
Error Messages
RADIUS: <0> Access-Request(1) LEN=192.168.0.1:1001 Access Request by username Failed: AccessRejectException: AGENT_ERROR_NO_SECURITY_STRINGS
This can be seen where a user is attempting a single channel authentication, but the single channel request has not reached PINsafe
