Turing Image slow

From Swivel Knowledgebase Wiki

Contents 1 Overview 2 Prerequisites 3 Symptoms 4 Solution

Overview

Turing image is slow in appearing

Prerequisites

PINsafe

Symptoms

The Turing image slow to appear

Solution

Check the System logs - Has a Single Channel Session been started for the user, possible reasons for slow images are;

1. DNS

2. Certificates

3. Load balancing, such as DNS round robin