User does not have an associated alert transport
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Contents |
Overview
A user has a group where security strings are sent to, and an alert repository group where alert messages are sent to. These need to be defined or an error will occur when a security string or alert is sent to the user.
Prerequisites
All PINsafe versions
Symptoms
Error Message: Sending alert to user "test" failed, error: The user does not have an associated alert transport.
Solution
Ensure that the user has a valid transport, i.e. telephone number or email address. Under Transport/General, check that the appropriate transport has a group selected for Alert Groups.
Ensure the data source attribute is correct, i.e. mobile for AD, phone for LDAP and XML. See Transport Attribute
Ensure the user has a transport group defined for alert, see Transport Configuration
If some users do not have a transport (i.e. mobile phone number or email address), then consider creating a separate group for them that does not send out the alert message, or alternatively a dummy email or mobile number could be set. Note: PINsafe will attempt to send the message to this Email or SMS so it should be carefully selected.
Note: After making changes run the User Sync so that the changes are registered for the user.
For further information see and Transports How To Guide
