PINsafe Credential Provider 4.0

PINsafe Credential Provider Troubleshooting

 

Contents

User Guide

Configuration

The following tips may prove useful for users evaluating the PINsafe Credential Provider.

Installing without Microsoft.Net Framework 3.5

The PINsafe Credential Provider itself does not require the .Net Framework - only the configuration utility. Therefore, if you are unwilling to install Microsoft.Net 3.5, you can ignore the warning about this being missing and install the application anyway. However, you will have to configure the application manually, as described below.

PINsafe Credential Provider options not displayed

If the "Allow standard authentication" is enabled then PINsafe Credential Provider will only display the additional options if it is able to contact the PINsafe server. If PINsafe options are not displayed check the server settings and connectivity to the PINsafe server.

Manually configuring the PINsafe Credential Provider

If it is not possible to use the configuration utility the PINsafe Credential Provider settings may be edited manually in the registry. The following values found within the "HKEY_LOCAL_MACHINE\SOFTWARE\Swivel Secure\PINsafe Credential Provider" key are used by the Login:

  • PINsafeServer - The name or IP of the PINsafe server
  • PINsafePort - The PINsafe server port
  • PINsafeContext - The PINsafe server context
  • PINsafeSecret - The PINsafe agent secret
  • PINsafeProtocol - 1 for https, 0 for http
  • PINsafeLoginSelect - determines when PINsafe authentication is required: always, remote or disabled.
  • PINsafeShowTURing - 1 to show the TURing request link, 0 not to
  • PINsafeRequestString - 1 to show the request string link, 0 not to
  • PINsafeAllowDefaultLogin - 1 to allow default login if PINsafe unavailable, 0 not to
  • PINsafeUseLocalAuth - When to use local TURing authentication: always, fallback or never.
  • PINsafeAllowSelfCert - 1 to allow SSL requests to a PINsafe server with certificate errors, 0 not to
  • PINsafeDisableFilter - 1 to enable test mode, 0 to hide the standard authentication option

The following values may be seen in this registry key also, but should not be changed:

  • PINsafeBackgroundsFolder
  • PINsafeFontsFolder
  • PINsafeResourceDLL
  • Uninstaller
  • Version

Disabling the PINsafe Credential Provider

If the PINsafe Credential Provider fails to load correctly it can be disabled using the following process:

  1. Using the F8 boot menu start Windows in safe mode
  2. Either:
    • Uninstall the PINsafe Credential Provider from the Control Panel
  3. Or:
    • Set TURing authentication to Never, either with the Configuration tool, or as above
  4. Reboot Windows
Following this process the standard Windows Login should be restored allowing access.