Case Sensitive Username
From Swivel Knowledgebase
Contents
Overview
PINsafe authentication can be configured to use case sensitive or can insensitive user names.
Prerequisites
PINsafe 3.x
Symptoms
If a case sensitive username is entered, the authentication fails
or
Case sensitive usernames are required.
Solution
On the PINsafe Administration console select Database/General, and set the Case sensitive usernames to the required Setting. The default setting is No.