View source for Password Reset greyed out

[[Image:logo.gif]]

[[Category:symptom]]


==Overview==

PINsafe 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7


==Prerequisites==

PINsafe


==Symptoms==

Reset Password button is not selectable and greyed out on the PINsafe Administration console so the admin is unable to reset password.


==Solution==

If the Check password with repository option is enabled, then the reset password is greyed out and cannot be selected. XML users can have a default password which is entered into the PINsafe Db and can set a password in the Db, but they have no password in the XML Repository data source.

For further information see [[Password How to Guide]]