Difference between revisions of "Locked Account Messages not sent"
From Swivel Knowledgebase
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Revision as of 16:46, 17 March 2011
Contents
Overview
Account lockout messages are not being sent to the helpdesk or service desk. When an account is locked a message should be sent by email.
Prerequisites
PINsafe 3.7
Symptoms
Account lockout is configured on the PINsafe Administration Console under Logging/SMTP, however when an account becomes locked, no message is sent to the configured address.
Solution
Either upgrade to PINsafe 3.8 or higher, or request a patch from Swivel Secure.
