Infobip SMS Gateway How to guide
Contents
Infobip
Overview
Infobip allows SMS messages to be sent by connecting to their SMS gateway. Infobip support a variety of connection methods, and Swivel can integrate with their SMPP protocol for sending SMS messages.
Prerequisites
Infobip Account
Swivel 3.x
Mobile Phone on which to receive SMS text messages
Testing and Trials
Contact Infobip for setting up SMS accounts for testing and trial.
User Data
The mobile phone number is expected to use country code: <countrycode><telephonenumber>
Example: 4412345678901
Configuring the Infobip transport
Configuring one or more Infobip transports for Swivel3.x
On the Swivel Administration Console select Transport/General, and select New Entry
Identifier: Infobip, the name of the transport, must be unique
Class: com.swiveltechnologies.pinsafe.server.transport.SMPPTransport
Strings per message: Default: 1, the number of security strings that are sent.
Group: Default: ---NONE--- Where security strings are sent to
Alert repository group: Default: ---NONE--- Where Alert messages are sent to
Destination attribute: phone, the attribute that is read from the data source to determine a users telephone number
Click apply to save the settings. For further information see: Transport Configuration
Configuring the Infobip transport details for Swivel 3.x
Server: smpp1.infobip.com, the gateway used for sending messages using Infobip
Port: Default: 2775, Infobip setting required: 8888, the port used for communication to the Infobip gateway
System Type: Default: pcsms
Username: Default: blank, Infobip account name
Password: Default: blank, Infobip account password, limited to 8 characters
Source Address: Default: blank
Source TON: Default: 5
Source NPI: Default: 0
Destination TON: Default: 1
Destination NPI: Default: 0
Keep Alive: Default: No, Options Yes/No
Keep Alive Time: Default: 30000
Expected Results
When a message is sent it is added to the message queue and then sent to the SMS gateway:
Message added to message queue for user: graham, destination: 12345678901
Message sent to user: graham, destination: 12345678901
Troubleshooting
Try sending a security string or alert and check the Swivel log.
Also see SMS messages are not being sent
Check the connection, use TCP Dump, Wireshark, ethereal or similar to view the connection from Swivel to the SMS gateway. Look for outbound traffic on port 8888 to the SMS Gateway.
Can you Telnet to the gateway
Error messages
LOG_HTTP_TRANSPORT_ERROR, No route to host
There is no network connection to the Gateway. Check that a network connection exists and that there are no firewall devices blocking the connection.
bind error Connection timed out
Attemping to bind, conn = null
Wrong port specified
Error binding: 14
Still not bound 0
The username or password is incorrect
Exception while processing message: ie.omk.smpp.message.InvalidParameterValueException: Invalid password
Password is incorrect for the given username. The password is limited to 8 characters in length.
