Locked Account Messages not sent

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Revision as of 16:46, 17 March 2011 by Gfield (talk) (Created page with 'Image:logo.gif Category:symptom ==Overview== Account lockout messages are not being sent to the helpdesk or service desk. When an account is locked a message should b…')
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Overview

Account lockout messages are not being sent to the helpdesk or service desk. When an account is locked a message should be sent by email.


Prerequisites

PINsafe 3.7


Symptoms

Account lockout is configured on the PINsafe Administration Console under Logging/SMTP, however when an account becomes locked, no message is sent to the configured address.


Solution

Either upgrade to PINsafe 3.8 or higher, or request a patch from Swivel Secure.