Locked Account Messages not sent
From Swivel Knowledgebase
Revision as of 16:46, 17 March 2011 by Gfield (talk) (Created page with 'Image:logo.gif Category:symptom ==Overview== Account lockout messages are not being sent to the helpdesk or service desk. When an account is locked a message should b…')
Contents
Overview
Account lockout messages are not being sent to the helpdesk or service desk. When an account is locked a message should be sent by email.
Prerequisites
PINsafe 3.7
Symptoms
Account lockout is configured on the PINsafe Administration Console under Logging/SMTP, however when an account becomes locked, no message is sent to the configured address.
Solution
Either upgrade to PINsafe 3.8 or higher, or request a patch from Swivel Secure.
