Difference between revisions of "IPhone authentication fails"
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Revision as of 15:22, 22 September 2010
Contents
Overview
The user enters a correct 4 digit PIN to retrive the OTC but cannot login
Prerequisites
PINsafe 3.x
iPhone PINsafe Applet
Symptoms
User cannot login, the following RADIUS messages may be seen:
RADIUS: <0> Access-Request(1) LEN=85 x.x.x.x:35989 Access-Request by username Failed: AccessRejectException:
Solution
The user needs to enter the 4 digit OTC plus the digits listed after, including the comma. For Example:
8478,83
