Difference between revisions of "IPhone authentication fails"

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(Created page with 'Image:logo.gif Category:symptom ==Overview== The user enters a correct 4 digit PIN to retrive the OTC but cannot login ==Prerequisites== PINsafe 3.x iPhone PINsaf…')
 
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Latest revision as of 12:52, 11 May 2017

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Overview

The user enters a correct 4 digit PIN to retrive the OTC but cannot login


Prerequisites

PINsafe 3.x

iPhone PINsafe Applet


Symptoms

User cannot login, the following RADIUS messages may be seen:

RADIUS: <0> Access-Request(1) LEN=85 x.x.x.x:35989 Access-Request by username Failed: AccessRejectException:


Solution

The user needs to enter the 4 digit OTC plus the digits listed after, including the comma. For Example:

8478,83