QR Code Provision
Swivel version 3.10.4 onwards supports provision of a Mobile Client Mobile Provision Code contained within a QR Code. The QR code can be provided in a number of ways:
- Within an Email
- Within a web page, such as a link in an email
- Through the User Portal (latest User Portal is required)
The Provision code lasts until a Provision attempt is made or the Provision Code Validity is exceeded, see Mobile Provision Code.
Mobile Phone Client 2.1.1 onwards
Mobile Phone/tablet with camera
Valid certificate (or non SSL connection) or mail client may block QR image
QR Code Setup
To setup QR Code provisioning, on the Swivel Administration console, select Policy, then Self Reset and enter the URL of the User Portal page in the QR Code URL:, if this is not present then it may be an older version and require upgrading to Swivel version 3.10.4 or later. The format for an appliance is:
To send QR Codes by email ensure that HTML is enabled
The QR code url is placed in the message by replacing the phrase url4
So to include the QR code in the HTML email included
The QR Code should generated when sent by email to a user.
Provisioning a Mobile Client
Following the Provision URL links will automatically provision a Mobile Phone Client. To use the QR code, on the Swivel Mobile Phone Client, click on the Information 'I' icon then, About and tap on the Scan QR Code link to start the QR code scanner. Hold Mobile Phone so visible area of the scanner so that it contains the QR Code and wait until it recognises it. The Mobile Client should then be provisioned.
Error Server, Unknown Server ID
The Site ID may not exist or may not have been entered.
Error Server Connection
The server details are missing or incorrect
The User may not exist on the Swivel server.
Invalid Provision Code
The provision code is not valid or has already been used.
Error Dowloading Security Strings
The user may not be a member of an appropriate group with Mobile Client authentication enabled
Reprovision URL not retrieved
This can occur in the User Portal on a QR Code request if the user has been removed