Transport problems

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This details some of the issues commonly associated with PINsafe transport methods


PINsafe 3.x


Security strings or alerts are not received, or sent by incorrect methods


Users may belong to multiple groups, but only one transport is used. The first transport that PINsafe finds is used for that user. To resolve this ensure careful specification and definition of user groups.

Check a users transport settings under User Administration by selecting View then Transport.

See Also:

Transport Configuration

Resolving Security String Issues

SMS messages are not being sent

Transport fails after upgrade

SMS Timeout