Troubleshooting a PINsafe Appliance step 1.11
From Swivel Knowledgebase
So far you have confirmed that:
You can gain access to the admin console via the web browser.
Only a portion of users are affected.
Please determine whether:
Option 1 - see Troubleshooting a PINsafe Appliance step 1.111
Option 2 - see Troubleshooting a PINsafe Appliance step 1.112
