User sync button not available

Symptoms

There is no User Sync button

Solutions

• Check the How to initially configure PINsafe is complete;

• Ensure Mode is set to Synchronised;

• Ensure required repository is selected instead of All Repositories, Example: On the Swivel Administration Console, select User Administration, select under Repository, the name of the repository that should be synchronised;

• If using Swivel version 3.6.3339 there is a bug that prevents the User Sync button appearing, upgrade to a later version of Swivel.