Difference between revisions of "Email of account details regularly resent"
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Latest revision as of 12:52, 11 May 2017
Contents
Overview
Misconfiguration of PINsafe HA solutions can lead to email or SMS messages being regularly resent to users.
Prerequisites
PINsafe in A/A HA mode
Symptoms
User periodically receives a new Email or SMS with their account details. The time period is defined by the AD synchronisation schedule
Solution
PINsafe 3.7 will resend account information when the Transport Alert method changes. If a group of users has a different Transport Alert on one member of a PINsafe cluster, then the Alert details will be resent when that cluster member synchronises. When another member synchronises then the Alert details will be changed again and resent.
Ensure that all PINsafe HA cluster members use the same Transport Alert for each group of users.
see also Additional messages sent
see also Security Strings Resent
