Troubleshooting a PINsafe Appliance step 1.1

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So far you have confirmed that:

You can gain access to the admin console via the web browser.

Please determine whether:

Only a portion of users are affected - see Troubleshooting a PINsafe Appliance step 1.11
All users are affected - see Troubleshooting a PINsafe Appliance step 1.12

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