User Portal User Guide
Contents
Overview
The user portal application allows users administer themselves.
The following applications are available.
- Change PIN
- Reset PIN
- Provision a Mobile device
- Sync a Token
User Portal Usage
Navigate to the userportal page; https://IP:8443/userportal. The userportal should be displayed.
User Portal Administration Guide
For more information about how to configure User Portal please see User Portal Administration Guide
User Portal Login
Here you can enter a user name and click Submit to access the User Portal.
From 4.0.5, if confirmation code is enabled, it will be sent to email/sms and requested together with user name. If too many requests are done in a short period of time, an error is returned.
User Portal Menu
The below screen will show once the username has been submitted.
User Portal Mobile Provision
The Mobile provision option allows a message to be sent to the user or to use QR Code Provision.
User Portal Mobile Provision On Screen
To use the QR Code Provision the user needs to authenticate by entering an OTC, this screen allows the SMS to be sent to the user.
Note: from 4.0.5, if confirmation code is enabled, this step is not required.
User Portal Mobile Provision by QR Code
A valid OTC will display the QR Code Provision.
User Portal ResetPIN
ResetPIN allows a user to be sent a new PIN number. The user is sent a reset code to enter into the below page, which if correct when submitted will create a new PIN and send it to the user.
User Portal ChangePIN
ChangePIN allows users to change their PIN number. Different options such as by using the TURing or Pinpad or direct entry of the PIN are available. The one configured by the admin will be displayed. Some examples are displayed below.
User Portal Token Sync
Token Sync allows a user to synchronise a new or existing token by entering two consecutive OTC from the token.
