Troubleshooting a PINsafe Appliance step 1.11

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So far you have confirmed that:

You can gain access to the admin console via the web browser.
Only a portion of users are affected.

Please determine whether:

Option 1 - see Troubleshooting a PINsafe Appliance step 1.111
Option 2 - see Troubleshooting a PINsafe Appliance step 1.112

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