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  • 2.0 Mobile Clients Administration
    ...a comma to seperate the index and number, this has been removed from this version) ...on their proxy to provision a mobile device, see [[Appliance Proxy Server Upgrade]]
    11 KB (1,667 words) - 12:52, 11 May 2017
  • Active Directory FAQ
    Q). Can I upgrade from 2003 Active Directory to 2008 Active Directory ...g to the latest version of PINsafe before migrating to AD 2008. The latest version would attempt to find the user elsewhere in the directory when performing a
    5 KB (954 words) - 12:52, 11 May 2017
  • Android
    For version 2 of the Swivel Android client see [[Android 2.0]] ...e Java Applet version see [[Swivlet How To Guide]], for the Windows Mobile version see [[Windows Mobile How To Guide]], for the iPhone client see [[IPhone]].
    13 KB (2,020 words) - 12:52, 11 May 2017
  • Android 2.0
    ...gle.com/store/apps/details?id=com.swivelmobile.org&hl=en_GB Swivel Mobile] Version 2.1.2 released: 05/02/2014 Version 2.1.1 released: 05/01/2014
    9 KB (1,365 words) - 12:52, 11 May 2017
  • Appliance Disk full
    ...o be purged. To prevent the files being generated upgrade to a more recent version of Swivel. As a temporary measure they can be deleted and a low frequency o
    7 KB (1,020 words) - 12:52, 11 May 2017
  • Appliance General FAQ
    Virtual Appliance version 2.1 for VMware, Hyper-V, XenServer running CentOS Dell Swivel Appliance version 2.1 running CentOS
    7 KB (1,154 words) - 12:52, 11 May 2017
  • Appliance Proxy Server Upgrade
    This document covers the upgrade of the Swivel Proxy. for further information on the Appliance Proxy see the When you upgrade to Swivel 3.8, you also need to upgrade the proxy of the Swivel appliance so that it is compatible with the new Swi
    3 KB (511 words) - 12:52, 11 May 2017
  • Appliance Synchronisation
    ...ssue is fixed in Swivel 3.10 Resolution, use shared secret of secret or to upgrade to 3.10 2. The error is also seen on '''Version 3 Appliances''', there you will need to enable TLSv1 either via the CMI men
    7 KB (986 words) - 12:52, 11 May 2017
  • Appliance Versions FAQ
    ...bug fixes and these are not generally listed below. To see which appliance version you have see [[Appliance General FAQ]], for Swivel Authentication platform CMI Version : 3.0.1708
    9 KB (1,031 words) - 12:52, 11 May 2017
  • BUTton Image reverts back to TURing Image
    Upgrade to a later version of PINsafe
    543 bytes (81 words) - 12:52, 11 May 2017
  • Blackberry
    For Blackberry Devices of OS Version 4.5 and later a Blackberry Client app exists as described below. For earlie ...on their proxy to provision a mobile device, see [[Appliance Proxy Server Upgrade]]
    10 KB (1,551 words) - 12:52, 11 May 2017
  • Citrix Netscaler Gateway 10.x
    For version 10.0 refer to [[Citrix Access Gateway Enterprise Edition 10]] Access Gateway Enterprise Edition firmware version 10.1 or higher
    24 KB (3,662 words) - 12:52, 11 May 2017
  • Citrix Netscaler Gateway 11
    ...ined below. It is described in the Netscaler 12 article, but it applies to version 11 as well. Please check [[Citrix Netscaler Gateway 12]]. NetScaler version 11.0. The single channel customisation was created using build 62, and ther
    29 KB (4,393 words) - 15:04, 20 August 2019
  • Citrix Web Interface 4 with Presentation Server 4
    ...valid certificate, or non SSL communications or upgrade the Web Interface version.
    7 KB (1,088 words) - 08:27, 19 May 2017
  • Downloads
    ...e [[Contact Details]]. For an overview on which upgrade path to take see [[Upgrade]]. ! width="60"| Version
    7 KB (901 words) - 15:26, 26 October 2021
  • Error Messages
    ...rs path. This will be part of the Java path, and will depend upon the Java Version, Example: /usr/java/jre1.6.0_18/bin/keytool This error has been seen in Catalina.out on a version of the 2.0.16 appliance patch. Edit the file /etc/profile.d/swivel.sh and c
    69 KB (10,673 words) - 08:45, 6 September 2017
  • Getting Started Basic CMI configuration
    ...ion 2.X Appliance using the [[CMI]] (Command Management Interface) and not Version 3. Each Swivel appliance must be configured. For an A/A install using the S Swivel Appliance version 2.0.14 will show status as synchronised or not synchronised
    6 KB (926 words) - 12:52, 11 May 2017
  • Health Check Swivel
    == Swivel Version == ...check the Swivel version given in the top right corner. Check to see if an upgrade is required. See [[Versions FAQ]]
    3 KB (521 words) - 12:52, 11 May 2017
  • Helpdesk Configuration Guide
    Swivel version 3.9.3 onwards contains all the configuration options within one menu. On th After an upgrade of Swivel from an older version the Helpdesk user may not be able to see any users until the correct permis
    5 KB (841 words) - 13:23, 24 August 2022
  • How to Upgrade an Appliance and Swivel
    Once the appliance has been upgrade successfully, then the next step is to upgrade the Swivel core. ...ctive pair, users will still be able to authenticate as only one server is upgrade at a time.''
    10 KB (1,721 words) - 12:52, 11 May 2017
  • IPhone
    ...wivel iPhone Client version 1, for Swivel versions up to 3.9.x. For Swivel version 3.10 onwards see [[IPhone 2.0]] ...on their proxy to provision a mobile device, see [[Appliance Proxy Server Upgrade]]
    10 KB (1,515 words) - 12:52, 11 May 2017
  • Install / Upgrade
    ...velsecure.com/wiki/index.php/How_to_Upgrade_an_Appliance_and_Swivel How to Upgrade an Appliance and Swivel]. ...in website for information on how to arrange an evaluation. For the latest version of Swivel software see [[Downloads]].
    2 KB (250 words) - 12:52, 11 May 2017
  • Installing a license key
    ...ecure 3.x (PINsafe) or 4.x (Sentry) system. The procedure has changed from version 3.11 onwards. * License upgrade required
    5 KB (877 words) - 09:46, 28 September 2018
  • JAVA upgrade
    ...grading the Appliance to version 2.0.16 will automatically upgrade Java to version 1.6.0_30.''' It is not recommended to upgrade the JAVA on a Swivel appliance without first having spoken to Swivel suppor
    4 KB (548 words) - 12:52, 11 May 2017
  • Java Mobile Phone Client
    ...on their proxy to provision a mobile device, see [[Appliance Proxy Server Upgrade]] ...e phone here: https://demo.swivelsecure.com/provision (This is the Swivlet version 2 which includes Mobile provision support for Swivel 3.8 onwards)
    10 KB (1,427 words) - 12:52, 11 May 2017
  • MS SQL Database How To Guide
    http://www.microsoft.com/en-us/download/details.aspx?id=11774 (version 4.0) It is recommended that you select the link for the version that corresponds to the operating system you are downloading to, not the ta
    11 KB (1,683 words) - 12:52, 11 May 2017
  • Microsoft OWA 2010 IIS Integration
    ! align="left"|Microsoft Exchange Version and update release !Build Version
    33 KB (5,210 words) - 14:58, 28 January 2020
  • Microsoft OWA 2013 IIS Integration
    ! align="left"|Microsoft Exchange Version and update release !Build Version
    20 KB (3,111 words) - 10:19, 30 January 2023
  • Microsoft Sharepoint 2010 Integration
    ...y, as it relies on claims-based authentication features introduced in that version. A similar solution is also available for [[Microsoft_Sharepoint_2013_Integ The latest solution for PINsafe SharePoint 2010 filter is version 1.5.3. It can be found [https://kb.swivelsecure.com/wiki/images/5/57/Sharep
    4 KB (524 words) - 12:52, 11 May 2017
  • Microsoft Sharepoint 2013 Integration
    ...for [[Microsoft_Sharepoint_2010_Integration|SharePoint 2010]]. Do not use version 1.6 of the filter for SharePoint 2010, and do not use earlier versions for The latest solution for PINsafe SharePoint 2013 filter is version 1.6.1. It can be found [https://kb.swivelsecure.com/wiki/images/e/e0/Sharep
    4 KB (638 words) - 12:52, 11 May 2017
  • Microsoft TMG 2010 Integration
    ..., following the relevant instructions. In addition a working Swivel server version 3.1 or later is required. Certain features of the filter require later vers ...o use Pinpad is required, the Swivel version must be 3.9.2 or higher, or a version of the appliance proxy from 2012.
    30 KB (4,745 words) - 12:52, 11 May 2017
  • Microsoft UAG Integration
    ...onfigured appropriately. If you have an earlier version of PINsafe, either upgrade, or use [https://kb.swivelsecure.com/wiki/images/6/6d/UAGPinpad.zip this] o XML authentication has not been tested with the current version of UAG and is supplied for reference if required, RADIUS authentication is
    18 KB (2,740 words) - 12:52, 11 May 2017
  • Mobile Client Policies
    ...eir proxy upgrade to handle the provisioning, see [[Appliance Proxy Server Upgrade]] '''Allow user to browse strings:''' Options Yes/No, Default No. Version 3.9.6 onwards. This option allows the Mobile Phone App user to browse throu
    2 KB (267 words) - 12:52, 11 May 2017
  • Mobile Provision Code
    === Swivel version 3.10.4 === ==== Swivel version 3.10 ====
    7 KB (971 words) - 12:52, 11 May 2017
  • Mobile Re-Provision How to Guide
    ...Administrator can send the user a Site ID email or SMS message from Swivel version 3.9.7. ...arlier then the ResetPIN software will need to be upgraded, see [[ResetPIN upgrade for PINsafe 3.8 How To Guide]].
    5 KB (653 words) - 12:52, 11 May 2017
  • Move PINsafe How to Guide
    ...tallations. If Swivel is to be upgraded as part of the process, verify the upgrade during testing. This has been seen on importing internal data from the db folder from version 3.6 to 3.9.5, and them migrating to a MySQL database, and is followed by a
    10 KB (1,565 words) - 12:52, 11 May 2017
  • MySQL Database Export and Import
    Then, start Tomcat on the Primary new appliance. If PINsafe is a new version then the databases will be upgraded. Once Tomcat is started on the Primary, .../catalina.out file for any database errors, and if they exist see: PINsafe upgrade fails on MySQL appliance.
    3 KB (422 words) - 12:52, 11 May 2017
  • MySQL insufficient permissions
    For appliance version 2.09, CMI 0.9w the permissions on the MySQL database for the user pinsafe n ...table may need to be edited to reflect the current version, see [[PINsafe upgrade fails on MySQL appliance]]
    2 KB (358 words) - 12:52, 11 May 2017
  • Netgear
    Note that a firmware upgrade maybe required to support this integration. ...ration is based on FVS336G v2, Firmware 3.0.7-13 and 3.0.7-24 with PINsafe Version 3.8
    7 KB (1,096 words) - 12:52, 11 May 2017
  • PIN Expiry How to Guide
    ...at their PIN is about to expire. To overcome this, update to a more recent version or increase the PIN expiry by the PIN expiry warning period, although the u ...[PIN]] expiry may fail if the user has never reset their PIN. Upgrade to a version later than 3.9.5.
    6 KB (1,074 words) - 12:52, 11 May 2017
  • PINsafe upgrade fails on MySQL appliance
    Swivel upgrade from 3.x to a higher version The following error may be seen on the upgrade first access:
    4 KB (612 words) - 12:52, 11 May 2017
  • Patch Appliance Install
    ...ires a minimum level of appliance version 2.0.9a, for older versions see [[Upgrade Appliance]] Swivel Appliance version 2.0.9a - 2.0.12 first apply the patch.2.0.14.full.patch
    2 KB (353 words) - 12:52, 11 May 2017
  • Patch Management
    For virtual or hardware appliances see also [[Upgrade Appliance]] ...of virtual or hardware appliance version 2.0.9a, for older versions see [[Upgrade Appliance]]
    8 KB (1,063 words) - 12:52, 11 May 2017
  • Patch Swivel Install
    Appliance Patch Version 2.0.16. ...e overwritten on an upgrade and should be backed up and restored after the upgrade
    8 KB (1,248 words) - 12:52, 11 May 2017
  • Penetration Test Solutions Guide
    ...your customers requirements it might be that you need to upgrade your Java version (and so PINsafe too) to take advantage of newer ciphers. Note that restrict To upgrade the Swivel authentication platform and underlying appliance OS see the foll
    2 KB (240 words) - 12:52, 11 May 2017
  • Phone Number Format incorrect
    ...e Active Directory prefix is not added for users. Upgrade to a more recent version of Swivel.
    665 bytes (99 words) - 12:52, 11 May 2017
  • Pinpad
    ...vel credentials. If this option is used, then the proxy should be used, or upgrade to 3.9.3 or later. Resolved in version 3.10.2 - It is recommended to upgrade to 3.10.2 or later. This was caused by upper and lower case issues.
    11 KB (1,708 words) - 13:31, 20 September 2019
  • Reporting How to guide
    ...in the Swivel installation, and varies depending upon the install type and version. ...ion\Tomcat 5.5\webapps\pinsafe'''. Obviously, if you are using a different version of Tomcat, adjust accordingly.
    38 KB (5,834 words) - 14:43, 14 September 2022
  • ResetPIN How To Guide
    ...nces 2.0.12 and earlier include the old version of ResetPIN, see below for upgrade information. *Additionally there is a IIS version of the ResetPIN application.
    10 KB (1,466 words) - 12:52, 11 May 2017
  • ResetPIN upgrade for PINsafe 3.8 How To Guide
    When you upgrade to PINsafe 3.8, you also need to upgrade the ResetPIN application on the PINsafe appliance so that it is compatible ...he steps required to upgrade ResetPIN to the latest PINsafe 3.8 compatible version. For information on configuring ResetPIN see [[ResetPIN How To Guide]]
    3 KB (550 words) - 12:52, 11 May 2017
  • Resolving Security String Issues
    ...he security string is sent. If this resolves the issue use Yes for this or upgrade to 3.9.6 or later. ...ins a bug that prevents sending of the initial security string. To resolve upgrade to 3.9.6.1046 or later.
    3 KB (544 words) - 12:52, 11 May 2017
  • SMS messages are not being sent
    Swivel version? ...is a custom transport class, has it been installed or copied accross in an upgrade
    3 KB (440 words) - 12:52, 11 May 2017
  • SSL Certificate PINsafe Appliance How to Guide
    * Swivel virtual or hardware appliance version 2.x with Console Management Interface (CMI) ...ed by a known bug in some CMI versions, check the CMI certificate software version. The workaround to this bug is to login the the command line via the Advanc
    23 KB (3,515 words) - 12:52, 11 May 2017
  • Support FAQ
    Q). How log is a PINsafe version supported for ...dvised to upgrade rather than a bug fix being made available for the older version.
    2 KB (295 words) - 12:52, 11 May 2017
  • Token
    ...7 Oath seeds are not moved when a Swivel database is migrated. Workaround: Upgrade to 3.10 or re-import seeds into new database Swivel 3.9.6 using PIN and Token fails. Upgrade to Swivel 3.10 or later.
    7 KB (1,161 words) - 12:52, 11 May 2017
  • Tomcat stops after logout out of CMI
    PINsafe appliance affected version: Appliance build 2.0.8, CMI version 0.9r
    536 bytes (77 words) - 12:52, 11 May 2017
  • Transient Data Storage
    From version 3.9.1 user and configuration data (Transient data) is stored separately fro Each Swivel instance from version 3.9.2 onwards may have a defined transient data storage path and this may b
    6 KB (874 words) - 12:52, 11 May 2017
  • Transport Configuration
    Number of security strings per message. From version 3.6 this uses a referrer to make tracking of security strings possible so t ...ent to the [[User Alerts]] transport. This feature does not work in Swivel version 3.9.6. but is fixed in 3.9.7.
    12 KB (1,770 words) - 09:53, 13 February 2020
  • Transport fails after upgrade
    Upgrade of PINsafe to 3.6 or higher ...a PINsafe 3.6 system, please contact Swivel Secure Support for an updated version.
    496 bytes (65 words) - 12:52, 11 May 2017
  • Upgrade
    = Upgrade Overview for Swivel virtual or hardware Appliances = ! width="150"| [[ Version Information | virtual or hardware Appliance Type]]
    3 KB (345 words) - 12:52, 11 May 2017
  • Upgrade Appliance
    This article explains the path to upgrade Swivel appliances. = Which appliance version =
    786 bytes (99 words) - 12:52, 11 May 2017
  • Upgrade PINsafe
    [[Category:Upgrade]] ...e is required between versions 2.1 to 3.1. To determine your version see [[Version Information]].
    25 KB (3,941 words) - 12:52, 11 May 2017
  • Upgrade Process for appliances 2.0.9 or older
    ...appliances at version 2.0.9 or older to version to 2.0.12. This patch will upgrade OS packages, the CMI menu system and underlying scripts. ...t upgrade the Swivel application version. If a Swivel upgrade is required, upgrade the virtual or hardware appliance first.
    3 KB (534 words) - 12:52, 11 May 2017
  • Upgrading PINsafe on Microsoft Windows
    ...covers upgrading Swivel on Microsoft Windows and supplements the article [[Upgrade PINsafe]] which should be used with this article. For Swivel appliance upgr ...later, you need Java 1.6. It is recommended that you update to the latest version of Java anyway.
    3 KB (547 words) - 12:52, 11 May 2017
  • Upgrading Swivel 3-2 to 3-9 on Microsoft Windows
    ...covers upgrading Swivel on Microsoft Windows and supplements the article [[Upgrade PINsafe]] which should be used with this article. For Swivel appliance upgr ...later, you need Java 1.6. It is recommended that you update to the latest version of Java anyway.
    5 KB (733 words) - 12:52, 11 May 2017
  • Upgrading from Swivel 3-9-1 on Microsoft Windows
    ...covers upgrading Swivel on Microsoft Windows and supplements the article [[Upgrade PINsafe]] which should be used with this article. For Swivel appliance upgr * Existing Swivel installation version 3.9.1.4908 or later on Microsoft Windows Server 2000-2012, Windows XP, Wind
    4 KB (672 words) - 12:52, 11 May 2017
  • Upgrading from Swivel 3-9 and Earlier on Microsoft Windows
    ...covers upgrading Swivel on Microsoft Windows and supplements the article [[Upgrade PINsafe]] which should be used with this article. For Swivel appliance upgr * Existing Swivel installation version 3.9.4900 or earlier on Microsoft Windows Server 2000-2012, Windows XP, Wind
    4 KB (669 words) - 12:52, 11 May 2017
  • User Portal - old
    <span style="color:red">This version has been superceded by [[User Portal]]</span> This page discusses the User Portal version 2. The user portal places all the self-service application in one place and
    10 KB (1,578 words) - 12:52, 11 May 2017
  • User sync button not available
    ...is a bug that prevents the User Sync button appearing, upgrade to a later version of Swivel.
    564 bytes (80 words) - 12:52, 11 May 2017
  • User sync stops working
    * Swivel version 3.7 or lower; In Swivel versions prior to version 3.8 there was an unhandled exception which caused multiple user sync reques
    2 KB (290 words) - 12:52, 11 May 2017
  • User view limited to 1000
    Upgrade to version 3.6 which allows up to 100,000 users to be viewed at one time
    438 bytes (58 words) - 12:52, 11 May 2017
  • V3 Appliance Backup and Restore
    [[Category:Version 3 Appliance]] ...ce various backup types manually and how to restore backups from both this version of the appliance and older versions.
    6 KB (918 words) - 09:38, 18 May 2017
  • VMWare How To Guide
    ...recommended to leave the VMware Tools at their installation level and not upgrade them on the Swivel appliances. This process details the [[VMware Tools Upgrade]]
    10 KB (1,589 words) - 12:52, 11 May 2017
  • VMware Tools Upgrade
    ...recommended to leave the VMware Tools at their installation level and not upgrade them on the Swivel appliances. This process details the VMware Tools Upgrade
    3 KB (404 words) - 12:52, 11 May 2017
  • Version 3 Appliance
    [[Category:Version 3 Appliance]] Version 3 of the Swivel Appliance is a completely new version of the Appliance, redeveloped in order to:
    1 KB (154 words) - 13:01, 17 May 2017
  • Versions FAQ
    ...de would usually be made to the latest version. To find your version see [[Version Information]]. ...wivel Install]] or for software only see [[Upgrade PINsafe]]. To find your version see [[Appliance Versions FAQ]].
    60 KB (8,747 words) - 13:17, 2 April 2024
  • Webmin How To Guide
    Webmin is a third party package present on Version 2 and Version 3 Swivel Appliances. It has many administrative functions which are of part * Swivel version 2 or 3 appliance (hardware or virtual machine) with Webmin installed;
    9 KB (1,363 words) - 13:23, 1 April 2021
  • Why upgrade to v3
    [[Category:Upgrade]] [[Category:Upgrade version|Upgrade version]]
    2 KB (241 words) - 12:52, 11 May 2017
  • Windows Phone 7 How To Guide
    ...on their proxy to provision a mobile device, see [[Appliance Proxy Server Upgrade]] Once the Swivel server details are configured, for Swivel version 3.8 or later, you must provision your phone before you can request security
    9 KB (1,383 words) - 12:52, 11 May 2017
  • Authcontrol Sentry v4 Admin Guide
    = Swivel Secure AuthControl Sentry Version 4 = ...t, so can be used by new users, as well as users upgrading from an earlier version.
    50 KB (8,368 words) - 08:13, 19 May 2017
  • Licence key
    Since Version 3.11 the Swivel Licence keys work in a difference way. They differ from pre ...itlements the customer has purcahsed. This means when a customer wants to upgrade or renew their licence, they do not need to enter a new licence key, merely
    3 KB (537 words) - 15:04, 20 April 2018
  • Windows Credential Provider
    ...12 and 2019. For integration with Windows Vista and 7 and Server 2008, use version 5.3 or later, or see [[Microsoft Windows Credential Provider Integration (L Latest Release Version:
    32 KB (4,868 words) - 14:01, 15 January 2024
  • Upgrade from v3 to v4
    [[Category:Upgrade]] This document tells the procedure of upgrading from version 3 to version 4 sentry Authcontrol using the CMI
    1 KB (194 words) - 09:38, 18 May 2017
  • V3 Appliance Migrate From V2
    [[Category:Version 3 Appliance]] ...on 2 of the Swivel Appliance to Version 3. It also applies to upgrading to version 4.
    11 KB (1,789 words) - 11:03, 21 March 2019
  • Microsoft ADFS 4 and 3 Authentication
    ...n in all Microsoft Windows Server Operating Systems from 2012 R2. For ADFS version 2 see [[Microsoft ADFS 2 Integration]] ...lling the Swivel provider. It should also have the Microsoft.Net framework version 4.5 or higher installed.
    23 KB (3,517 words) - 08:22, 25 October 2022
  • Citrix Netscaler Gateway 12
    ...sponder actions used for version 11 do not work with the latest release of version 12. Below is an updated set of actions & policies that need to be installed ...t thing you will need to do is to persuade NetScaler not to use the cached version of its JavaScript. Go back to the command prompt, and open a shell.
    26 KB (3,903 words) - 10:48, 11 May 2020
  • Microsoft Sharepoint 2019 Integration
    ...and [[Microsoft_Sharepoint_2010_Integration|SharePoint 2010]]. Do not use version 1.8 of the filter for previous versions of SharePoint, and do not use earli The latest solution for PINsafe SharePoint 2019 filter is version 1.8.0. It can be found [https://kb.swivelsecure.com/w/images/7/76/AuthContr
    4 KB (663 words) - 13:30, 18 January 2021
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