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  • Audit scripts
    /usr/local/bin/com/swiveltechnologies/pinsafe/client/admin ...UserAudit.properties (/usr/local/bin/com/swiveltechnologies/pinsafe/client/admin/UserAudit.properties)
    8 KB (1,230 words) - 12:52, 11 May 2017
  • AuthenticationAPI
    ...uest a provision code to be sent to the user. (Or this can be done via the admin console)
    18 KB (2,471 words) - 10:57, 6 July 2021
  • Authentication Manager
    == Configuring the Admin login == ...efault is set to Swivel Admin, after a migration this group must match the admin group set in the core, which by default was PINsafeAdministrators.
    12 KB (1,643 words) - 23:31, 6 February 2018
  • Automated FTP Backups
    1. Login to the CMI using admin on the console [admin@swivel backups]# ftp ftpserverhostname
    3 KB (384 words) - 12:52, 11 May 2017
  • Automated SCP Backups
    open admin:lockbox@192.168.22.36
    2 KB (237 words) - 12:52, 11 May 2017
  • Aventail Integration
    ...Guide | WinSCP]] connect to the Aventail appliance as “root” with the admin password. ...| WinSCP]], for example) to your local computer. Log in using root and the admin password.
    20 KB (2,940 words) - 13:58, 19 May 2017
  • Backup Appliance
    Login as admin either on the console or SSH and select:
    2 KB (264 words) - 12:52, 11 May 2017
  • Backup PINsafe on a Active/Active appliance
    Login as admin either on the console or SSH and select:
    1 KB (168 words) - 12:52, 11 May 2017
  • Backup PINsafe on a Active/Passive appliance
    1). Login to the admin console
    2 KB (224 words) - 12:52, 11 May 2017
  • CMI
    [[Recovering admin console access]] for the Swivel Administration
    1 KB (172 words) - 12:52, 11 May 2017
  • Cannot login to PINsafe admin console
    Cannot login to the PINsafe admin console through any admin accounts. [[Recovering admin access on appliance]]
    387 bytes (53 words) - 12:52, 11 May 2017
  • ChangePIN How to Guide
    ...on to Require Password is set to Yes under Policy > Password on the Swivel Admin Console, and the user has not entered a password. If this is not what is ex ...is will occur if the user is required to change their PIN such as after an admin reset or after first login. When they try and login again, this error messa
    25 KB (3,787 words) - 12:52, 11 May 2017
  • Change MySQL Password
    Requirement to change the MySQL admin password from the Swivel default mysqladmin -h [appliance IP] -u admin -p’[current password]' password [new password]
    850 bytes (130 words) - 12:52, 11 May 2017
  • Citrix Access Gateway Enterprise Edition 10
    ...web file tool or [[PuTTY_How_To_Guide | SSH]] onto the appliance using an admin account. Once onto the box you need to type shell to get access to the comm
    17 KB (2,707 words) - 12:52, 11 May 2017
  • Citrix Access Gateway Enterprise Edition 8
    SSH onto the virtual or hardware appliance using an admin account. Once onto the box you need to
    9 KB (1,357 words) - 08:25, 19 May 2017
  • Citrix Access Gateway Enterprise Edition 9
    ...PuTTY_How_To_Guide | SSH]] onto the virtual or hardware appliance using an admin account. Once onto the box you need to type shell to get access to the comm
    15 KB (2,404 words) - 12:52, 11 May 2017
  • Citrix Netscaler Gateway 10.x
    ...PuTTY_How_To_Guide | SSH]] onto the virtual or hardware appliance using an admin account. Once onto the box you need to type shell to get access to the comm
    24 KB (3,662 words) - 12:52, 11 May 2017
  • Citrix Netscaler Gateway 11
    ...PuTTY_How_To_Guide | SSH]] onto the virtual or hardware appliance using an admin account. Once onto the box you need to type shell to get access to the comm
    29 KB (4,393 words) - 15:04, 20 August 2019
  • Citrix Web Interface 4.5 Integration
    Go to the ‘Single Channel’ Admin page and set ‘Allow Session creation with Username:’ to YES.
    8 KB (1,149 words) - 08:26, 19 May 2017
  • Citrix Web Interface 4.6 Integration
    Go to the ‘Single Channel’ Admin page and set ‘Allow Session creation with Username:’ to YES.
    8 KB (1,144 words) - 08:26, 19 May 2017
  • Citrix Web Interface 4 with Presentation Server 4
    Go to the ‘Single Channel’ Admin page and set ‘Allow Session creation with Username:’ to YES.
    7 KB (1,088 words) - 08:27, 19 May 2017
  • Citrix Web Interface 5.4 Integration
    ...t you use the same value as the identifier in the NAS entry in the PINsafe admin console.
    15 KB (2,312 words) - 12:52, 11 May 2017
  • Command Line Access How to guide
    Root access is not allowable directly, the user needs to login through admin and then access through the [[CMI]] to the Commmand Line Access.
    1 KB (158 words) - 12:52, 11 May 2017
  • Console Access How to guide
    Virtual machines provide console access using the '''admin''' user through the Virtual Machine management tools. SSH access can be made using the '''admin''' user to the appliance IP address on port 22. See [[PuTTY How To Guide]]
    2 KB (276 words) - 12:52, 11 May 2017
  • Copying appliance files How to Guide
    * Username: admin Example 1: scp file1 admin@192.168.0.35:/backups/file1
    2 KB (325 words) - 12:52, 11 May 2017
  • DNS Servers
    Login as admin either on the console or [[PuTTY_How_To_Guide|SSH]] and select:
    994 bytes (143 words) - 12:52, 11 May 2017
  • DR Appliance Enable Procedure
    5. On the DR [[CMI]], under Advanced > Admin menu > Change Single appliance to a DR appliance.
    1 KB (230 words) - 06:46, 29 August 2017
  • Database Schema
    * B - Repository name - as shown in the admin console * 6 - PIN reset (by admin/helpdesk)
    10 KB (1,522 words) - 09:15, 31 May 2022
  • Error Messages
    ...sages to its logs files or to a Syslog, which can viewed within the Swivel Admin Console under Log Viewer. Additionally, the Swivel logs are stored under /h ...[user-account is locked]]. The account should be unlocked by going to the admin console, finding the users account and selecting the unlock option;.
    69 KB (10,673 words) - 08:45, 6 September 2017
  • Filter IP How to Guide
    ''ranges.xml'', is a list of IP ranges that can access the Admin Console. # Admin Console Filter Localization
    6 KB (897 words) - 12:52, 11 May 2017
  • GSM Modem How To Guide
    '''admin:Loading transport class "com.swiveltechnologies.Swivel.server.transport.Gsm f. Send String from the Admin Console.
    11 KB (1,718 words) - 11:02, 9 April 2021
  • Getting Started Basic CMI configuration
    username: admin
    6 KB (926 words) - 12:52, 11 May 2017
  • Getting Started with PINsafe
    Username: admin ...ption is selected as the database it will only be possible to login to the admin console using these details.
    8 KB (1,395 words) - 12:52, 11 May 2017
  • Google Apps Integration
    ...use the Swivel IdP you need to configure the service from the Google Apps admin console.
    12 KB (1,833 words) - 08:35, 19 May 2017
  • HTTP Status 500
    ...log zip files to that folder. Restart tomcat and if you get access to the admin portal, set the database back to its type and go to Logging > XML and chan
    7 KB (956 words) - 15:41, 9 July 2018
  • Heartbeat issues
    ...H each other. Verify that each appliance can ssh to the other by using ssh admin@hostname.
    1,017 bytes (161 words) - 12:52, 11 May 2017
  • HelpdeskAPI
    The Helpdesk API is more restrictive than the Admin API; only the following operations are supported : Update user details. See [[AdminAPI#Valid_User_sub-elements_and_attributes|Admin API]] for valid sub-elements
    4 KB (618 words) - 08:37, 18 May 2023
  • Helpdesk Configuration Guide
    ...place such as resetting PIN numbers, administering local repositories and Admin user accounts. Accounts with administrator rights can manage all user accou '''Admin users only''' - only administrators can manage editable repositories. Helpd
    5 KB (841 words) - 13:23, 24 August 2022
  • Helpdesk Operations User Guide
    *Restrictions on Admin and other helpdesk accounts where they cannot Edit the rights of local user ...and clicking on Purge. Bulk purge for many users can be carried out by an Admin account. See also [[Delete a Swivel user]].
    12 KB (1,945 words) - 12:52, 11 May 2017
  • HowToUnlock
    ...way of unlocking accounts is via the admin console, specifically the user admin screen.
    622 bytes (96 words) - 12:52, 11 May 2017
  • How to Upgrade an Appliance and Swivel
    3. Login as "admin" on the CMI (i.e via PuTTY). 3. Login as "admin" on the CMI (i.e via PuTTY).
    10 KB (1,721 words) - 12:52, 11 May 2017
  • How to initially configure PINsafe
    Enter the default username of admin, then click on Start Session, Swivel has a default PIN of 1234. Extract the Username: admin
    4 KB (654 words) - 12:52, 11 May 2017
  • How to run PINsafe on non-default ports
    ...to change port 8181 as this is only used internally Port 8080 serves the admin console and port 8443 is used to the external interface, eg to supply the T
    11 KB (1,688 words) - 12:52, 11 May 2017
  • Installing a license key
    * Swivel Secure 3.x or 4.x Administration console login with admin rights * Username: admin
    5 KB (877 words) - 09:46, 28 September 2018
  • Juniper SA 6.x Integration
    ...RADIUS: <69> Access-Request(1) LEN=147 192.168.1.1:13145 Access-Request by ADMIN\graham Failed: AccessRejectException: AGENT_ERROR_NO_USER_DATA''' '''INFO 192.168.1.1 Juniper:Login failed for user: ADMIN\graham, error: No data for the user was found.'''
    778 bytes (102 words) - 12:52, 11 May 2017
  • Key and Certificate Generation
    [admin@pinsafe-wby-01 ssl]# openssl dsaparam -out dsaparam.pem 2048 [admin@pinsafe-wby-01 ssl]# openssl gendsa -out dsaprivkey.pem dsaparam.pem
    5 KB (661 words) - 12:52, 11 May 2017
  • LDAP How to Guide
    ...user DNs will be relative to that. (specifying the base DN as part of the admin user name will result in the base DN being used twice). Whether Base DN nee
    9 KB (1,578 words) - 12:52, 11 May 2017
  • Licensing FAQ
    Q). Do Marked As Deleted, Account Disabled Users and Admin users count towards the total number of licensed users.
    3 KB (596 words) - 12:52, 11 May 2017
  • MOXA NPort Ethernet to Serial
    [admin@single swivel]# rpm -ivh ./npreal-2.1.18-1.i686.rpm [admin@single ~]# service npreal2 start
    7 KB (1,084 words) - 12:52, 11 May 2017
  • MS SQL Database How To Guide
    ...unique to each Swivel server. Ensure that each Swivel server has a unique admin account name. See [[Repository]] '''admin:Exception occurred during database access, exception: com.swiveltechnologie
    11 KB (1,683 words) - 12:52, 11 May 2017
  • Microsoft Direct Access Integration
    Go to the ‘Single Channel’ Admin page and set ‘Allow Session creation with Username:’ to YES.
    6 KB (803 words) - 12:52, 11 May 2017
  • Microsoft IIS version 6 Integration
    ...as not been defined for the IIS server. Go to Server/Agents in the PINsafe admin console, and add a new entry, using the IP address of the IIS server. Make
    23 KB (3,863 words) - 12:52, 11 May 2017
  • Microsoft IIS version 7 Integration
    ...has not been defined for the IIS server. Go to Server/Agents in the Swivel admin console, and add a new entry, using the IP address of the IIS server. Make
    17 KB (2,820 words) - 12:52, 11 May 2017
  • Microsoft OWA 2010 IIS Integration
    ...hould enter a username that exists in the Swivel database (the default is 'admin'), then click Test Settings to confirm that the connection between the OWA
    33 KB (5,210 words) - 14:58, 28 January 2020
  • Microsoft TMG RADIUS Integration
    * Log on to the Swivel Admin Console
    10 KB (1,590 words) - 12:52, 11 May 2017
  • Microsoft UAG Integration
    2. Click on Admin Authentication Users/Group repository The following user logged into trunk "test" (secure=0): User: admin; Source IP: 192.168.9.87; Authentication Server: PINsafe RADIUS; Session: B
    18 KB (2,740 words) - 12:52, 11 May 2017
  • Move PINsafe How to Guide
    '''admin:The user "xxxxx" cannot be created as an existing user with the same name a '''admin:Exception occurred checking agent: com.mysql.jdbc.exceptions.MySQLIntegrity
    10 KB (1,565 words) - 12:52, 11 May 2017
  • MySQL Appliance Database Synchronisation
    [admin@primary ~]# /usr/local/bin/sync_db.sh 172.16.0.1 172.16.0.2 [admin@primary ~]# cat /var/lib/mysql/master.info
    12 KB (1,813 words) - 08:48, 16 December 2021
  • MySQL Database Export and Import
    ...afe_rep < /tmp/master_dump.sql ERROR 1045 (28000): Access denied for user 'admin'@'localhost' (using password: YES)''' Admin user does not have sufficient privileges, try with the root user:
    3 KB (422 words) - 12:52, 11 May 2017
  • MySQL Database How To Guide
    Fully configured Swivel server (Ensure XML repositories and admin users are unique on multiple Swivel servers) ...unique to each Swivel server. Ensure that each Swivel server has a unique admin account name. See [[Repository]]
    17 KB (2,353 words) - 12:52, 11 May 2017
  • MySQL Queries How To Guide
    Replace ? by 4 for unlocked, 5 for locked, 2 for self-reset, 6 for admin reset and 0 for (Includes ChangePIN, ResetPIN and admin reset/resend of the PIN)
    17 KB (3,257 words) - 12:52, 11 May 2017
  • MySQL Removing and Creating a database
    192.168.0.1 admin:Unable to open the database: com.mysql.jdbc.exceptions.MySQLSyntaxErrorExce 192.168.0.1 admin:PINsafe data migration failed! com.swiveltechnologies.pinsafe.user.database
    2 KB (228 words) - 12:52, 11 May 2017
  • MySQL insufficient permissions
    192.168.0.1 admin:Unable to open the database: com.mysql.jdbc.exceptions.MySQLSyntaxErrorExce 192.168.0.1 admin:PINsafe data migration failed! com.swiveltechnologies.pinsafe.user.database
    2 KB (358 words) - 12:52, 11 May 2017
  • NIC Speeds
    Login as admin either on the console or SSH and select:
    889 bytes (117 words) - 12:52, 11 May 2017
  • Netgear
    Go to the ‘Single Channel’ Admin page and set ‘Allow Session creation with Username:’ to YES.
    7 KB (1,096 words) - 12:52, 11 May 2017
  • New SMTP Transport
    Go to user admin, and select the correct repository and then user sync.
    1 KB (233 words) - 12:52, 11 May 2017
  • OpenERP Custom Integration
    ...he swivel appliance log should show “127.0.0.1:Session started for user: admin.” “OPENERP SERVER IP” OpenERP:Login successful for user: admin.
    6 KB (1,019 words) - 12:52, 11 May 2017
  • Open ERP7 Integration
    ...he swivel appliance log should show “127.0.0.1:Session started for user: admin.” “OPENERP SERVER IP” OpenERP:Login successful for user: admin.
    3 KB (525 words) - 12:52, 11 May 2017
  • Oracle Database How To Guide
    '''admin:Exception occurred during database access, exception: com.swiveltechnologie '''ERROR x.x.x.x admin:Unable to open the database: java.sql.SQLRecoverableException: I/O-Error: T
    8 KB (1,083 words) - 12:52, 11 May 2017
  • Oracle WebLogic
    ...tion console main menu select Environment, Servers then select AdminServer(admin). Then select Configuration, Federation Services and SAML 2.0 General to ge ...AdminServer(admin) and Shutdown. Then restart the server and logon to the admin console.
    16 KB (2,325 words) - 10:16, 18 May 2017
  • PIN Expiry How to Guide
    * Reset PIN from the Admin/helpdesk * Resend PIN from the Admin/helpdesk
    6 KB (1,074 words) - 12:52, 11 May 2017
  • PIN Security How To Guide
    ==== ChangePIN on login or ChangePIN after Admin Reset or on First Login ====
    4 KB (691 words) - 12:52, 11 May 2017
  • PINsafe Administration Console Absent
    ...console is present but you cannot login then see [[Cannot login to PINsafe admin console]].
    2 KB (270 words) - 12:52, 11 May 2017
  • PINsafe Administration FAQ
    Q). Is it possible to protect the PINsafe admin console using dual channel authentication?
    2 KB (339 words) - 12:52, 11 May 2017
  • PINsafe Browser Compatibility
    Below is a list of PINsafe integrations and a list of PINsafe Admin Console observations. ==PINsafe Admin Console==
    839 bytes (104 words) - 12:52, 11 May 2017
  • PINsafe Configuration Best Practices
    *PIN expiry after auto/admin reset (days): 0-99 *Require PIN change after admin. reset:
    5 KB (703 words) - 12:52, 11 May 2017
  • PINsafe Windows Installation
    And you should see the Admin Login page which for 3.x versions looks like [[Image:Adminlogin.png| alt Admin Login Page]]
    6 KB (1,013 words) - 12:52, 11 May 2017
  • PINsafe upgrade fails on MySQL appliance
    After upgrading the Swivel server the Swivel admin console is not accessible.
    4 KB (612 words) - 12:52, 11 May 2017
  • Packet Media
    INFO 192.168.1.2 admin:Message added to message queue for user: test, destination: 01234567890.
    3 KB (377 words) - 12:52, 11 May 2017
  • Palo Alto Networks Integration
    Go to the ‘Single Channel’ Admin page and set ‘Allow Session creation with Username:’ to YES.
    5 KB (719 words) - 12:52, 11 May 2017
  • Password Reset greyed out
    ...not selectable and greyed out on the PINsafe Administration console so the admin is unable to reset password.
    638 bytes (94 words) - 12:52, 11 May 2017
  • Password change for CMI How to Guide
    On the PINsafe CMI select the Advanced Options, then Admin Menu, then change admin password. Enter the new password and then again to confirm it is correct. Login as user admin with the new password.
    1 KB (182 words) - 12:52, 11 May 2017
  • Password change for Webmin How to Guide
    On the PINsafe Webmin/Webmin Users, click on the required user i.e. admin.
    926 bytes (138 words) - 12:52, 11 May 2017
  • Password recovery for appliance How to guide
    This document outlines how to reset the admin password back to factory defaults for a Swivel hardware or VM appliance. == Admin Console Password Reset Procedure using Sysresccd ==
    1 KB (185 words) - 14:19, 20 August 2018
  • Patch Appliance Install
    3. Login as "admin" on the console. Login as admin, and check the patch has correctly applied.
    2 KB (353 words) - 12:52, 11 May 2017
  • Patch Management
    3. Login as "admin" on the console Login as admin, and check the patch has correctly applied.
    8 KB (1,063 words) - 12:52, 11 May 2017
  • Patch Swivel Install
    3. Login as "admin" on the console. Login as admin, and check the patch has correctly applied.
    8 KB (1,248 words) - 12:52, 11 May 2017
  • PositiveID How to Guide
    '''Admin user is a PositiveID User and cannot login'''
    16 KB (2,390 words) - 08:34, 19 May 2017
  • PuTTY How To Guide
    ...the username and password. The default username on Swivel appliances is '''admin''' (on older appliances it is '''root'''). The default password is '''lockb [admin@gbcar-swvl2 ~]# ssh admin@192.168.1.1
    4 KB (665 words) - 08:08, 18 May 2017
  • RADIUS ChangePIN
    ...ngePIN is required, such as ChangePIN on first login or ChangePIN after an admin reset.
    4 KB (559 words) - 12:52, 11 May 2017
  • Reboot Appliance
    Login to the the [[CMI]] and select the Advanced Menu, then Admin Menu, then select Reboot appliance.
    555 bytes (77 words) - 12:52, 11 May 2017
  • Recovering admin access on appliance
    This article describes how to regain admin access when all available admin accounts are locked, by setting the login back to shipping mode, the user c * Swivel is running and an admin login screen is available
    5 KB (771 words) - 12:52, 11 May 2017
  • Recovering admin console access
    This details how to regain admin access when all available admin accounts are locked, by setting the login back to shipping mode, the user c ...s being used and the CMI is version 2.0.10 or higher then see [[Recovering admin access on appliance]].
    8 KB (1,095 words) - 12:52, 11 May 2017
  • Recovering admin console access by promoting a user to admin
    ...e admin accounts are locked by promoting an exiting user or creating a new admin user. * Working PINsafe server with admin console login screen
    845 bytes (133 words) - 12:52, 11 May 2017
  • ReportingAPI
    ...separate API, the Reporting API is actually part of the [[AdminAPI | User Admin API]] and these elements are only valid as part of an AdminRequest eg General Errors and parsing errors are described in [[AdminAPI | Admin API]].
    3 KB (367 words) - 15:43, 5 June 2019
  • Repository
    ...Each '''repository''' and '''username''' must be unique, ''for example an admin user cannot exist on the XML database in both the primary and secondary Swi ! Admin name
    5 KB (749 words) - 11:05, 17 June 2020
  • ResetPIN How To Guide
    ...t of usernames that you wish to reset in bulk and prepare some XML for the Admin API. Please see the following article section:
    10 KB (1,466 words) - 12:52, 11 May 2017
  • ResetPIN upgrade for PINsafe 3.8 How To Guide
    [admin@primary ~]# rm /usr/local/tomcat/webapps2/resetpin.war [admin@primary ~]# ls -l /usr/local/tomcat/webapps2/resetpin/
    3 KB (550 words) - 12:52, 11 May 2017
  • Reset PIN
    Admin or Helpdesk user cannot reset a users PIN number, the Reset PIN option is g *Helpdesk users cannot reset the PIN of a user with Admin rights
    2 KB (317 words) - 12:52, 11 May 2017
  • Restore Appliance
    Login as admin to the [[CMI]] either on the console or through SSH and select:
    4 KB (526 words) - 12:52, 11 May 2017

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