Symptoms
symptoms with the solutions, to common issues.
A Symptoms Template
A Symptoms Template is available on which to base new solutions. This provides a consistent framework for contributors to work to.
Symptoms
Active Directory users are not synching
Agent and NAS entries incorrectly displayed
AGENT_ERROR_NO_SECURITY_STRINGS
Backups not being made on appliance
Backups take a long time on appliance
BUTton Image reverts back to TURing Image
Cannot login to PINsafe admin console
Email Address does not change for user
Email of account details regularly resent
Email or SMS with security string unexpectedly received
GSM Modem problems
Internet Explorer will not login to Webmin
Java Class problems
Locked Account Messages not sent
No alert transport attribute found for user
PIN numbers resent or periodically resent to users
PINsafe Administration Console Absent
PINsafe license contains an error
PINsafe upgrade fails on MySQL appliance
Purge and Undelete buttons greyed out
RADIUS problems
Red Cross instead of TURing or other image
Reset PIN Option greyed out
Security Strings are not being sent
Security Strings regularly resent
Security String missing place holder 1234567890
Send String button missing
SMS messages are not being sent
Transports absent after upgrade
Transport Attribute nil attribute but is not nillable
User does not have an associated alert transport
User Missing or repositories not displaying users correctly
User Sync Button is not displayed or greyed out
VGA port does not work
View Strings security string invalid
